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Feedback Tracking Codes

A Tracking Code for Every Complaint - No Login Needed

Give customers a complaint tracking number the moment they submit. They follow it to resolution like a parcel; you keep every issue accountable on one board.

How FeedSolve helps

FeedSolve issues a unique feedback tracking code - #FSV-XXXX - for every submission, automatically. The submitter keeps the code and checks status anytime with no account and no login, just like tracking a parcel. Behind the scenes your team assigns, tracks, and resolves each issue on a Kanban board, then posts a public reply the submitter sees on their tracking page. It works for customers, suppliers, tenants, and anonymous submitters alike. Free to start, no credit card.

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The problem

Why feedback dies without a tracking code

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Customers submit a complaint and hear nothing - so they assume you ignored them

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Helpdesk ticket numbers live behind your team's login, invisible to the customer

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Anonymous feedback has no way to follow up, so the loop never closes

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People chase updates by phone and email because there's no self-serve status page

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Without a reference number, the same complaint gets re-submitted again and again

How it works

From submission to resolution - automatically

Step 01

Collect

Someone submits feedback via a QR code or link - no login. The moment they hit send, a unique tracking code is generated and shown on screen for them to keep.

Step 02

Track

The submitter uses their #FSV-XXXX code to check status - Received, In Progress, or Resolved - anytime, from any device, without an account.

Step 03

Assign

Your team sees the same submission on a Kanban board, assigns an owner, sets a priority, and adds internal notes the submitter never sees.

Step 04

Resolve

Post a public reply against the code and mark it Resolved. The submitter sees the outcome on their tracking page - the loop is closed.

Key features

Everything behind the tracking code

Auto-generated codes

Every submission gets a unique #FSV-XXXX reference instantly - no manual numbering, no duplicates.

Self-serve status page

Submitters enter their code to see live status and your latest public reply - no login, no portal account.

Works for anonymous

Anonymous submitters still get a code, so you keep honesty and still close the loop.

Status updates

As you move an issue through the workflow, the submitter sees progress instead of silence.

Kanban resolution

Each code maps to a card on your board - assign, prioritise, and resolve with a full audit trail.

Resolution analytics

Because every code is tracked to a status, your resolution rate is measured automatically.

Real example

A customer files a complaint - here's the tracking code journey

Resolution timeline

Customer submits via QR code

'My order arrived damaged.' No login - they just type and send.

Tracking code #FSV-1024 shown instantly

They screenshot the code. No account, no email thread needed to follow up.

Customer checks status from their phone

Enters #FSV-1024 on your status page and sees 'In Progress - replacement dispatched'.

Team resolves on the board

Owner posts a public reply against the code and moves the card to Resolved.

Loop closed - trust restored

The customer sees 'Resolved: replacement delivered, refund applied.' Resolution rate updates automatically.

Everything included out of the box

Zero-login submission for stakeholders

Unique #FSV-XXXX tracking code per issue

Kanban board - Received to Resolved

Team assignment with priority levels

Internal notes hidden from submitters

Public reply visible on tracking page

Resolution rate % on your dashboard

Multi-language submission forms

Branded QR codes with your logo

Email notifications on new submissions

Anonymous mode per board

Free to start - no credit card

FAQ

Common questions

What is a feedback tracking code?

A feedback tracking code is a unique reference - in FeedSolve it looks like #FSV-XXXX - issued automatically the moment someone submits feedback or a complaint. It works like a parcel tracking number: the submitter keeps the code and uses it to check the status of their issue at any time, without creating an account or logging in.

Can customers track a complaint without an account?

Yes. That is the core idea. The submitter never signs up or logs in - they just keep their tracking code and open your status page to see whether their complaint is Received, In Progress, or Resolved, along with any public reply your team posts. Zero friction means more people actually follow up instead of assuming they were ignored.

Does a tracking code work for anonymous submissions?

Yes. Even when someone submits anonymously, FeedSolve still issues a unique tracking code. The submitter can follow progress privately using the code, so you get the honesty of anonymous feedback without losing the ability to close the loop.

How is this different from a helpdesk ticket number?

Most helpdesk tools expose only an internal ticket ID that lives behind your team's login - the customer usually can't see it. FeedSolve's tracking code is submitter-facing by design: it is built for external customers, suppliers, and the public to self-serve a status check, not for your agents. No login, no portal account, no email thread required.

Do submitters get notified when their issue is resolved?

Yes. When you update the status or post a public reply, the submitter can see it on their tracking page, and notifications keep them informed as the issue moves to resolution. Closing the loop is what turns a complaint into restored trust.

Can I use tracking codes for suppliers and partners too?

Yes. Tracking codes work for any external stakeholder - customers, suppliers, distributors, tenants, or patients. Each party gets a code for their submission and can follow it to resolution, giving you one accountable system across every relationship.