The physical box on the wall is never emptied and nobody hears back - so people stop using it
A Google Form dumps responses into a spreadsheet where nothing happens next
Sign-up walls kill submissions - most people won't create an account to leave an idea
Without anonymity, staff stay silent on the issues that matter most
There is no way to follow up, so submitters assume they were ignored and stop contributing
Print a branded QR code for the break room, counter, or notice board, or share a link by email and chat. People scan, type, and submit in seconds - no account, no app, no friction.
Every suggestion gets a unique #FSV-XXXX tracking code, so even anonymous submitters can follow progress without logging in.
Route each suggestion to an owner, set a priority, and add internal notes the submitter never sees. One owner, one next step.
Move it to Resolved, post a public reply, and watch your resolution rate update automatically. People see action - so they keep contributing.
Branded QR codes for physical spaces and shareable links for email and chat. Meet people at the exact moment they have an idea.
No-login, anonymous submission gives staff and customers the psychological safety to be honest - while still issuing a tracking code.
Every suggestion lands on a Kanban board. Assign an owner, move it through your workflow, and close the loop with a full audit trail.
Let everyone submit in their own language while you manage everything in yours - ideal for diverse teams and customers.
Run an anonymous employee suggestion box and a customer-facing one side by side, each with its own board and QR code.
See how many suggestions you receive and how many get resolved. Your resolution rate is the real health metric of the programme.
The usual free options are a paper box and a free form such as Google Forms. Both collect ideas. The difference is what happens after someone submits.
| Feature | Free tools (paper box, form) | FeedSolve |
|---|---|---|
| Collecting ideas | A box on the wall, or a form that writes to a spreadsheet | QR code or link, no login, in any language |
| Anonymity | Often anonymous, though staff may doubt a form tied to a company account | Anonymous mode: no login or contact details required |
| Ownership | Entries sit in a stack or a sheet until someone reads them | Assign each suggestion to an owner with a priority |
| Follow-up | Submitters rarely hear what happened | Tracking code and public replies show status without an account |
| Workflow | Manual: spreadsheet filters or sticky notes | Kanban board from submitted to resolved |
| Measuring | A count of entries, if anyone counts | Resolution rate on the dashboard |
| Cost | Free | Free 7-day trial, then from $19 per month |
A free tool is enough when a small team collects the occasional idea and one person reliably reads and answers each one. It starts to fail when volume grows, when several people need to act on suggestions, or when you want people to trust that the box leads to change. At that point the missing pieces are ownership, status and a reply, which is what suggestion box software adds.
Almost every tool in this category solves intake. The question worth asking is what happens after someone hits submit, and the answer separates a form from a system. Our guide to suggestion box software walks through the seven features that decide which one you bought, and there is a ten-minute test in it you can run on any shortlist before you commit.
If anonymity is the sticking point - and for an employee programme it usually is - start with the practical guide to running an anonymous suggestion box, which covers what actually makes a channel feel safe to a sceptical employee. When you are ready to launch, the online suggestion box setup guide gets you from nothing to a live QR code in about ten minutes, and the small business walkthrough covers where to put the code once you have one.
Comparing FeedSolve against a single-purpose anonymous suggestion box? The Suggestion Ox alternative guide is an honest side-by-side: where a focused suggestion tool is the simpler choice, and where collecting without resolving stops being enough.
Create a board, generate a QR code, and start collecting suggestions in minutes. Free 7-day trial.
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