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QR Code Feedback

QR Code Feedback - Scan, Submit, Resolve

Turn any surface into a feedback channel. Customers scan a QR code, submit in seconds with no app or login, and you resolve every issue from one dashboard.

How FeedSolve helps

FeedSolve is a QR code feedback system that collects and resolves feedback in one place. Print a branded QR code on a receipt, table tent, delivery note, or wall - anyone scans it with their phone camera and submits a comment or complaint in any language, with no app and no login. Every submission gets a unique tracking code, then your team assigns, tracks, and resolves it on a Kanban board. Free to start, no credit card.

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The problem

Why most feedback QR codes go nowhere

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A QR code that opens a Google Form just dumps responses into a spreadsheet - nobody acts on them

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Generic black-and-white codes look untrustworthy on a receipt or table tent

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There is no tracking code, so the customer never hears back and assumes they were ignored

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Feedback is scattered across forms, email, and paper with no single place to resolve it

How it works

From submission to resolution - automatically

Step 01

Collect

Generate a branded QR code in FeedSolve and print it anywhere - receipts, table tents, delivery notes, walls, or kiosks. People scan with their phone camera and submit in seconds, in their own language, with no app and no login.

Step 02

Track

Every scanned submission gets a unique #FSV-XXXX tracking code, so customers can follow progress from their phone without ever creating an account.

Step 03

Assign

Each submission lands on your Kanban board. Assign an owner, set a priority, and add internal notes the customer never sees.

Step 04

Resolve

Move it to Resolved, post a public reply the submitter sees on their tracking page, and watch your resolution rate update automatically.

Key features

A QR feedback system built to resolve, not just collect

Scan-to-submit, no app

Submitters use their phone camera - no app download and no login. The lower the friction, the more feedback you collect.

Branded QR codes

Add your logo and brand colours so the code looks like part of your business on receipts, table tents, and packaging.

Tracking code per scan

Every submission gets a unique #FSV-XXXX code, so even anonymous submitters can follow progress to resolution.

Anonymous submissions

Let people submit honestly without signing in. Anonymity raises response rates on the issues that matter most.

Multi-language forms

One QR code, many languages. Customers and staff submit in their own language while you manage in yours.

Unlimited boards & codes

Create a separate board and QR code per location, product, or team, then resolve everything from one dashboard.

Real example

A diner scans a table QR code - here's what happens

Resolution timeline

Customer scans the table-tent QR code

Submits in 30 seconds: 'Soup arrived cold and the table was sticky.' No app, no login - just their phone camera.

Tracking code #FSV-3127 generated

They keep the code on their phone and can check what you did about it later.

Floor manager is notified

Sees it on the dashboard, assigns it to the shift lead, sets priority High.

Status moves to In Progress

Kitchen and cleaning are flagged; an internal note records the table number.

Resolved with a public reply

'Apologies - we have re-briefed the team and your next dessert is on us.' Resolution rate updates automatically.

Everything included out of the box

Zero-login submission for stakeholders

Unique #FSV-XXXX tracking code per issue

Kanban board - Received to Resolved

Team assignment with priority levels

Internal notes hidden from submitters

Public reply visible on tracking page

Resolution rate % on your dashboard

Multi-language submission forms

Branded QR codes with your logo

Email notifications on new submissions

Anonymous mode per board

Free to start - no credit card

FAQ

Common questions

How does a QR code feedback system work?

You generate a QR code for a feedback board in FeedSolve and print or display it anywhere - a table tent, receipt, delivery note, wall, or kiosk. Anyone scans it with their phone camera, lands on your form, and submits feedback or a complaint in seconds. No app and no login are required on the submitter's side. Every submission lands on your dashboard with a unique tracking code so nothing gets lost.

Do customers need to download an app or log in to scan?

No. That is the whole point of QR code feedback - the submitter just opens their phone camera, taps the link, and types. There is no account, no app download, and no sign-up wall, which is the single biggest reason QR feedback gets far more responses than email surveys or login-gated forms.

Can I put my logo and brand colours on the QR code?

Yes. FeedSolve supports branded QR codes so the code carries your logo and brand colours. A branded QR code on a receipt or table tent looks like part of your business, not a generic black-and-white square, which increases trust and scan rates.

Is the QR code feedback form available in other languages?

Yes. FeedSolve supports multi-language submission forms, so customers, suppliers, and staff can scan one QR code and submit in their own language while you manage everything in yours - useful for businesses operating across multiple regions.

What happens after someone scans the QR code and submits?

The submission appears on your Kanban board with a unique #FSV-XXXX tracking code. You assign it to a team member, set a priority, move it through your workflow, and close the loop with a public reply. The submitter can check progress anytime using their code - no login needed - so you actually resolve feedback instead of just collecting it.

Where do businesses usually place feedback QR codes?

Common spots are restaurant table tents and receipts, hotel rooms and reception, delivery notes and packaging, warehouse and shop-floor walls, clinic waiting rooms, and event signage. Anywhere a customer or stakeholder has an opinion in the moment is a good place for a scan-to-give-feedback QR code.