Customers can't reach you easily, so they vent on Google, Yelp, or social media instead
Complaints arrive across phone, email, and in person - with no single owner or record
Without follow-up, the customer assumes you didn't care and never comes back
Staff handle complaints inconsistently because there's no shared workflow
Nobody can say how many complaints were actually resolved - it's never measured
Put a branded QR code on receipts, tables, packaging, or your website. Customers report a complaint in under 60 seconds - no login, no account, in any language.
Every complaint gets a unique #FSV-XXXX tracking code, so the customer can check progress without calling or emailing you.
Route each complaint to the right owner with a priority and internal notes the customer never sees. One owner, one deadline.
Resolve the issue, send a public reply, and close the loop. Your resolution rate updates automatically on the dashboard.
Customers complain by scanning a branded QR code or opening a link - no account, no app, no friction. You capture issues you'd otherwise never hear.
Give unhappy customers a direct channel to you. Resolve the issue privately and protect your Google and social ratings.
Assign each complaint to an owner, set a priority, and move it through clear stages so it's handled consistently every time.
Each complaint gets a unique code so the customer can follow progress - building trust without creating an account.
See how many complaints you receive and how many you close. Resolution rate is the real measure of customer-complaint handling.
No more lost phone notes or buried emails. Every customer complaint lands on one Kanban board from received to resolved.
Create a complaint board, generate a QR code, and start resolving in minutes. Free to start, no credit card.