HomeSolutionsComplaint Management Software

Complaint Management Software

Complaint Management Software That Actually Closes the Loop

Collect, assign, track, and resolve every complaint from one dashboard - without the cost or complexity of enterprise help desks.

How FeedSolve helps

FeedSolve is complaint management software for small and mid-sized businesses. Customers, suppliers, and staff submit complaints by scanning a QR code or opening a link - no login, no app, in any language. Each complaint gets a unique tracking code, then your team assigns it, moves it through a Kanban workflow, and resolves it with a full audit trail. A live resolution rate shows whether your process is actually working. Free to start, no credit card.

Try FeedSolve Free See pricing

The problem

Why complaints slip through the cracks in most SMBs

⚠️

Complaints arrive across WhatsApp, email, paper forms, and verbal reports - with no single owner

⚠️

Without assignment, complaints fall between team members and quietly go unresolved

⚠️

Submitters have no way to check progress, so they assume nothing happened and churn or leave a bad review

⚠️

Nobody can answer 'how many complaints did we actually resolve?' because it's never measured

⚠️

Enterprise complaint systems are too expensive and complex for a team that just needs the basics done well

How it works

From submission to resolution - automatically

Step 01

Collect

Share a branded QR code or link on receipts, tables, delivery notes, or your website. Anyone submits a complaint in under 60 seconds - no login, no account, in any language.

Step 02

Track

Every complaint gets a unique #FSV-XXXX tracking code, so submitters can check progress anytime without calling or emailing your team.

Step 03

Assign

Route each complaint to the right owner with a priority level and internal notes the customer never sees. One owner, one deadline.

Step 04

Resolve

Move it to Resolved, send a public reply, and close the loop. Your resolution rate updates automatically on the dashboard.

Key features

Everything you need to manage complaints - nothing you don't

No-login QR & link intake

Collect complaints via a branded QR code or shareable link. Customers, suppliers, and staff submit in seconds with no account or app.

One dashboard for every complaint

Stop chasing WhatsApp threads and shared inboxes. Every complaint lands in one place, organised on a Kanban board from received to resolved.

Assignment & workflow

Assign each complaint to an owner, set a priority, add internal notes, and move it through clear stages so nothing stalls.

Tracking code per complaint

Each submission gets a unique tracking code so submitters can follow progress - without logging in or contacting your team.

Resolution rate dashboard

See how many complaints you receive and how many get closed. Your resolution rate is the real health metric of the whole process.

Multi-language forms

Let customers and suppliers submit in their own language while your team manages everything in yours - ideal for diverse markets.

Real example

A customer reports a problem - here's what happens

Resolution timeline

Customer scans the QR code on their receipt

Submits: 'My order was missing two items.' Takes 40 seconds. No account needed.

Tracking code #FSV-1184 generated

They screenshot the code and know the complaint is logged - not lost in an inbox.

Manager is notified instantly

Sees it on the dashboard, assigns it to the store lead, sets priority High.

Status moves to In Progress

The customer checks their code and sees it's being handled - no follow-up call needed.

Resolved with a public reply

'Missing items refunded and dispatched. Sorry for the mix-up.' Resolution rate updates automatically.

Everything included out of the box

Zero-login submission for stakeholders

Unique #FSV-XXXX tracking code per issue

Kanban board - Received to Resolved

Team assignment with priority levels

Internal notes hidden from submitters

Public reply visible on tracking page

Resolution rate % on your dashboard

Multi-language submission forms

Branded QR codes with your logo

Email notifications on new submissions

Anonymous mode per board

Free to start - no credit card

FAQ

Common questions

What is complaint management software?

Complaint management software is a tool for collecting, organising, assigning, and resolving customer or staff complaints in one place. Instead of complaints scattered across email, WhatsApp, and spreadsheets, every submission gets logged, owned, tracked to resolution, and measured - so nothing falls through the cracks.

What is the best complaint management software for a small business?

The best complaint management software for an SMB is one you can set up in minutes without a consultant - with no-login intake, assignment and workflow, a tracking code per complaint, and a visible resolution rate. FeedSolve is free to start and built specifically for small and mid-sized teams rather than enterprises.

Is there free complaint management software?

Yes. FeedSolve is free to start with no credit card required. You can create a complaint board, generate a QR code or link, and begin collecting and resolving complaints in minutes, then upgrade only when you need more.

How is complaint management software different from a help desk like Zendesk?

Enterprise help desks are built around email ticketing and require setup, seats, and training. FeedSolve focuses on the SMB complaint loop: frictionless QR or link intake with no login for the submitter, a simple Kanban workflow, and a resolution rate metric - without the cost or complexity.

Do customers need an account to submit a complaint?

No. Customers, suppliers, and staff submit by scanning a QR code or opening a link - no login, no app. Each submission produces a unique tracking code so the submitter can follow progress while your team manages everything from one dashboard.

Can I track whether complaints actually get resolved?

Yes. Every complaint moves through a Kanban workflow from received to resolved, and your dashboard shows a live resolution rate - the percentage of complaints your team has closed. It is the clearest measure of whether your complaint process is actually working.