Complaints arrive across WhatsApp, email, paper forms, and verbal reports - with no single owner
Without assignment, complaints fall between team members and quietly go unresolved
Submitters have no way to check progress, so they assume nothing happened and churn or leave a bad review
Nobody can answer 'how many complaints did we actually resolve?' because it's never measured
Enterprise complaint systems are too expensive and complex for a team that just needs the basics done well
Share a branded QR code or link on receipts, tables, delivery notes, or your website. Anyone submits a complaint in under 60 seconds - no login, no account, in any language.
Every complaint gets a unique #FSV-XXXX tracking code, so submitters can check progress anytime without calling or emailing your team.
Route each complaint to the right owner with a priority level and internal notes the customer never sees. One owner, one deadline.
Move it to Resolved, send a public reply, and close the loop. Your resolution rate updates automatically on the dashboard.
Collect complaints via a branded QR code or shareable link. Customers, suppliers, and staff submit in seconds with no account or app.
Stop chasing WhatsApp threads and shared inboxes. Every complaint lands in one place, organised on a Kanban board from received to resolved.
Assign each complaint to an owner, set a priority, add internal notes, and move it through clear stages so nothing stalls.
Each submission gets a unique tracking code so submitters can follow progress - without logging in or contacting your team.
See how many complaints you receive and how many get closed. Your resolution rate is the real health metric of the whole process.
Let customers and suppliers submit in their own language while your team manages everything in yours - ideal for diverse markets.
People look for this category under several names: complaint management software, complaints management software, complaint tracking software, complaint handling software, complaint management solutions and complaint management system software. The names overlap, but they point at the same job: one system where every complaint is received, owned, worked and closed.
Complaint tracking software is the record. Every complaint has a status and a tracking code, so you can see what is open and what is not. Complaint handling is the work: assigning an owner, replying to the person who complained, and fixing the cause. Complaints management software joins the two with reporting, so you can see how many complaints were resolved and where they stall.
Many small businesses meet this need with a spreadsheet or a shared inbox first. Those hold the record, but they do not assign, remind or measure anything. A complaint management system adds that structure without the long rollout and quote-only pricing of an enterprise suite.
Start with intake. If people have to create an account to complain, many will not. Look for submission by QR code or link with no login, in the submitter's own language. Then look for ownership: every complaint needs a named person, a priority and a status, not just a row in a sheet.
Next, check what the submitter sees. A tracking code that lets them follow progress cuts the follow-up calls and emails. Finally, look at measurement and price. A resolution rate tells you whether complaints are actually being fixed, and published pricing means you can decide without a sales call.
Teams in different markets use the same workflow. See how it applies to complaint management software for US small businesses (a complaint management system with plans in US dollars), complaints management software in the UK and complaint management software in Australia.
If your focus is protecting reviews and front-line response, see customer complaint software. If you are leaving a help desk, see the Zendesk alternative for complaint management. To compare options, read the guide to complaint management solutions or the small business buyer's guide.
Choosing between tools? See how FeedSolve compares as complaint management software with Google Forms, Typeform, Zonka Feedback and Jotform, or read the Medallia alternative for small teams.
Create a complaint board, generate a QR code, and start resolving in minutes. Free 7-day trial.
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