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Customer Feedback Software

Customer Feedback Software That Resolves, Not Just Collects

Most feedback tools stop at collecting responses. FeedSolve helps you assign, track, and resolve every piece of feedback - so it turns into action.

How FeedSolve helps

FeedSolve is a customer feedback platform built around what happens after submit. Customers give feedback by scanning a QR code or opening a link - no login, no app, in any language. Each submission gets a unique tracking code, then your team assigns it, moves it through a Kanban workflow, and resolves it. A live resolution rate shows how much feedback you actually act on. It's a feedback management system, not just a survey tool. Free to start, no credit card.

Try FeedSolve Free See pricing

The problem

Why most customer feedback goes nowhere

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Survey tools collect responses into a spreadsheet that nobody acts on

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Feedback arrives across email, forms, and reviews with no single owner

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Sign-up walls and long surveys mean most customers never respond

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There's no follow-up, so customers never see their feedback lead to change

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Nobody measures how much feedback actually gets resolved

How it works

From submission to resolution - automatically

Step 01

Collect

Share a branded QR code or link on receipts, tables, packaging, or your site. Customers give feedback in seconds - no login, no account, in any language.

Step 02

Track

Every submission gets a unique #FSV-XXXX tracking code, so customers can see what you did with their feedback without logging in.

Step 03

Assign

Route each piece of feedback to an owner with a priority and internal notes the customer never sees. One owner, one next step.

Step 04

Resolve

Act on it, send a public reply, and close the loop. Your resolution rate updates automatically on the dashboard.

Key features

A feedback management system, not just a form builder

No-login QR & link intake

Customers give feedback by scanning a branded QR code or opening a link - no account, no app. You hear from people who'd never fill out a survey.

Beyond surveys

Collecting responses is step one. FeedSolve assigns, tracks, and resolves each submission so feedback becomes action, not a dead spreadsheet.

Assignment & workflow

Route each submission to an owner, set a priority, and move it through clear stages so feedback is handled consistently.

Tracking code per submission

Each piece of feedback gets a unique code so customers can follow progress - building trust without an account.

Resolution rate dashboard

See how much feedback you receive and how much you act on. Resolution rate is the real measure of a feedback programme.

Multi-language forms

Let customers give feedback in their own language while you manage everything in yours - ideal for diverse and international markets.

Real example

A customer shares an idea - here's what happens

Resolution timeline

Customer scans the QR code in-store

Submits: 'Love the new layout, but checkout queues are slow at lunch.' Takes 30 seconds. No account.

Tracking code #FSV-1320 generated

They can check later to see whether anything came of their feedback.

Manager reviews and assigns

Routes it to operations to trial a second lunchtime till. Priority Medium.

Status moves to In Progress

The customer sees their feedback is being acted on - not ignored.

Resolved with a public reply

'Thanks - we've added a lunchtime till. Hope your next visit is faster.' Resolution rate updates.

Everything included out of the box

Zero-login submission for stakeholders

Unique #FSV-XXXX tracking code per issue

Kanban board - Received to Resolved

Team assignment with priority levels

Internal notes hidden from submitters

Public reply visible on tracking page

Resolution rate % on your dashboard

Multi-language submission forms

Branded QR codes with your logo

Email notifications on new submissions

Anonymous mode per board

Free to start - no credit card

FAQ

Common questions

What is customer feedback software?

Customer feedback software is a platform for collecting feedback from customers and acting on it. The best tools go beyond surveys: they capture feedback with no login, route each submission to an owner, track it to resolution, and measure how much actually gets closed - so feedback turns into change, not a pile of unread responses.

How is this different from a survey tool like Typeform or SurveyMonkey?

Survey tools are built to collect responses into a spreadsheet - nothing happens after submit. FeedSolve adds the resolution layer: assignment, workflow, a tracking code per submission, and a resolution rate. It's a feedback management system, not just a form builder.

Is there free customer feedback software?

Yes. FeedSolve is free to start with no credit card required. Create a feedback board, generate a QR code or link, and start collecting and resolving feedback in minutes.

Do customers need an account to leave feedback?

No. Customers submit by scanning a QR code or opening a link - no login, no app. Each submission gets a unique tracking code so they can follow what you do with it.

Can the feedback forms work in multiple languages?

Yes. Multi-language submission forms let customers give feedback in their own language while your team manages everything in yours - useful for diverse and international markets.

Make customer feedback actually count

Create a feedback board, generate a QR code, and start resolving in minutes. Free to start, no credit card.

Try FeedSolve Free View pricing

No credit card required · Setup in under 2 minutes