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Side-by-side comparison

FeedSolve vs Zonka Feedback

Zonka measures satisfaction scores. FeedSolve measures resolution rate - did you actually fix it? Built for SMBs who need to close issues, not just measure them.

Quick answer

Choose Zonka Feedback if your primary goal is measuring NPS, CSAT, and CES scores with advanced survey analytics and CRM integrations. Choose FeedSolve if your goal is resolving complaints from customers, suppliers, and staff with full tracking, assignment, and documented resolution - at a fraction of the price.

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The core distinction

Two different questions. Two different tools.

Zonka Feedback asks

“How satisfied are you?”

NPS, CSAT, CES scores. Customer sentiment measurement. Survey analytics dashboards. Useful for benchmarking and trend analysis.

FeedSolve asks

“Was it resolved?”

Resolution rate, assignment, tracking codes, documented fixes. Operational accountability. Makes “did you fix it?” the north star.

Zonka Feedback

Survey-first platform

QR code distribution

NPS / CSAT / CES templates

Multi-language surveys

CRM integrations (Enterprise)

Advanced analytics

No submitter tracking codes

No Kanban resolution workflow

No resolution rate metric

No free plan - from $49/mo

Pricing: From $49/month · Response-based scaling

Resolution-first

FeedSolve

Complaint resolution platform

Zero-login QR + link submission

Unique #FSV-XXXX tracking codes

Kanban workflow with assignment

Public reply to submitters

Resolution rate as primary metric

Branded QR with logo (Growth+)

Multi-language forms

Employee problem reporting

Free to start - from $19/mo

Pricing: Free plan · Starter $19/mo · Board-based flat pricing

Full feature comparison

Feature	FeedSolve	Zonka
Zero-login public submission	Yes	Yes
QR code for feedback collection	Yes	Yes
Unique tracking code per submission Zonka has no submitter tracking code	Yes	No
Public tracking page for submitters	Yes	No
Kanban resolution workflow Zonka is survey-first, not resolution-first	Yes	No
Assign submission to team member Zonka has ticket-like assignment in Enterprise	Yes	Partial
Internal notes (hidden from submitter) Zonka Enterprise only	Yes	Partial
Public reply to submitter FeedSolve Growth & Pro plans	Yes	No
Resolution rate as primary dashboard metric Zonka focuses on NPS/CSAT/CES scores	Yes	No
Multiple boards per stakeholder type Zonka has surveys per channel, not boards	Yes	Partial
Anonymous mode per board	Yes	No
Multi-language submission forms	Yes	Yes
Branded QR codes with logo FeedSolve Growth & Pro plans	Yes	No
NPS / CSAT / CES survey templates	No	Yes
Advanced survey analytics and scoring	No	Yes
CRM and helpdesk integrations Zonka integrates with Salesforce, HubSpot, Zendesk	No	Yes
Free plan available Zonka starts at $49/month	Yes	No
Pricing model	from $19/mo board-based	Zonka: from $49/mo response-based

Common questions

FeedSolve vs Zonka - FAQ

What is the core difference between FeedSolve and Zonka Feedback?

Zonka Feedback is a survey platform - it measures how customers feel using NPS, CSAT, and CES scores. FeedSolve is a complaint resolution platform - it measures what your team did using resolution rate. Zonka asks 'how satisfied are you?' FeedSolve asks 'was your complaint resolved?' and then ensures the answer is yes.

Does Zonka Feedback have a resolution workflow?

Zonka has some ticketing-like features in its Enterprise tier - basic assignment and internal notes. However, its core product is survey collection and analytics, not resolution management. There is no Kanban-style status workflow, no unique tracking code for submitters to check progress, and no resolution rate metric visible on the primary dashboard.

Is FeedSolve cheaper than Zonka Feedback?

Significantly cheaper for most SMBs. FeedSolve has a free plan and a Starter plan at $19/month with flat board-based pricing. Zonka Feedback starts at $49/month and scales by response volume. For a small manufacturer or restaurant chain, FeedSolve delivers complaint resolution capability at less than half the price of Zonka's entry tier.

Can I use both FeedSolve and Zonka for different purposes?

Yes. Zonka is well-suited for periodic NPS measurement and satisfaction benchmarking across your customer base. FeedSolve is purpose-built for ongoing operational complaint management - complaints from customers, suppliers, distributors, and staff that must be assigned, tracked, and resolved. Many SMBs run Zonka for quarterly satisfaction surveys and FeedSolve for daily complaint resolution.

Which is better for supplier feedback management?

FeedSolve is specifically built for this use case. Suppliers scan a QR code on a delivery note, submit a complaint, and receive a tracking code. Your quality team manages it through a Kanban board and sends a documented resolution response. Zonka is not designed for external supplier feedback management - its survey model assumes a customer satisfaction context, not an operational complaint context.

FeedSolve vs Zonka Feedback

Two different questions. Two different tools.

Full feature comparison

FeedSolve vs Zonka - FAQ

Start measuring what actually matters.