Can Google Forms track whether a complaint was resolved?
No. Google Forms produces a spreadsheet row on submission. There is no built-in status tracking, team assignment, or way for the submitter to check whether their complaint was acted on. You would need to manually update a separate system and contact the submitter independently.
Is FeedSolve free like Google Forms?
FeedSolve has a free plan that includes 2 feedback boards and unlimited submissions. Paid plans start at $19/month with flat board-based pricing - no per-seat fees. Google Forms is free with Google Workspace but has no resolution workflow at any price.
Can I import my existing Google Forms responses into FeedSolve?
Yes. FeedSolve supports CSV import, so you can export your Google Sheets data and import historical submissions into a resolution workflow without losing your existing records.
Do my submitters need to do anything differently if I switch from Google Forms?
No. From the submitter's perspective, both tools present a simple web form on their phone. The difference is entirely on your side - FeedSolve adds assignment, tracking codes, status updates, and a resolution rate dashboard that Google Forms does not provide.
Which is better for supplier feedback - Google Forms or FeedSolve?
FeedSolve is built for this use case. Suppliers scan a QR code on a delivery note, submit a quality complaint, and receive a tracking code to follow progress. Your quality team sees it in a Kanban dashboard, assigns it to the right person, and resolves it with a documented response. Google Forms produces a spreadsheet row with no workflow, no tracking, and no resolution confirmation.