Guests who experience a problem rarely raise it with a server - the social barrier is too high
Verbal complaints to staff get forgotten by shift end with no record or follow-up
A dissatisfied guest who leaves silently writes the Google review at home that evening
No structured feedback channel means managers never know about recurring kitchen or service issues
Paper comment cards end up unread in a drawer - no tracking, no assignment, no resolution
Laminated QR cards on every table, at the counter, or on receipts. Guests scan and describe their issue in under 30 seconds - no login, no app, no social awkwardness of flagging a server.
Each submission gets a unique #FSV-XXXX tracking code. Guests check whether their complaint was acted on without calling the restaurant.
Routes to the floor manager or kitchen supervisor based on category. Manager sees it during service and acts immediately - before the guest leaves.
Reply to the guest, update status to Resolved. Guest sees it on their tracking page. Resolution rate feeds your weekly ops report.
Branded QR cards for tables, counters, and receipts. Scan-to-submit in 30 seconds. Place them anywhere a guest experience happens.
Food Quality, Service, Wait Time, Cleanliness, Noise, Billing, Suggestion. Fully customisable per location or dining area.
New submissions trigger an email to the manager on duty. Issues are visible in the Kanban dashboard during service - not at the end-of-week review.
Guests receive a tracking code at submission. If they follow up, they use the code - not a phone call. Builds trust without adding staff workload.
Submission forms available in multiple languages. Critical for tourist-heavy locations or multinational hotel brands across South Asia and the Middle East.
Add your restaurant or hotel logo and brand colours to the QR code. Looks professional on table cards and fits your existing collateral. Available on Growth and Business plans.
Start with the service-night playbook on how to handle restaurant complaints: what to say at the table, who owns the fix, and how to log it so the same problem does not come back next week. Then decide what to ask. Our list of restaurant customer satisfaction survey questions keeps a table-side form short enough that guests finish it.
For the setup itself, the restaurant feedback QR code guide covers placement and wording, and digital comment cards explains what replaced the card under the receipt. If your aim is protecting your rating, read how to stop bad reviews before they are posted.
Your size changes the setup. An owner-operator should read the small restaurant feedback system guide; multi-site groups need restaurant chain feedback management, and franchisors the franchise restaurant feedback system guide. Running a restaurant in Brazil? Read the versão em português.
Your first feedback board takes 2 minutes to set up. Free 7-day trial.