Can I keep internal CAPA notes private from suppliers?

Yes. Internal notes - root cause findings, CAPA actions, assignee comments - are visible only to your team. Suppliers see only the public reply you choose to send.

HomeSolutionsSupplier Feedback for Manufacturers

Manufacturing · Supplier feedback

Stop Managing Supplier Complaints Over WhatsApp

Give every supplier and shop floor team a QR code to report defects, delivery issues, quality concerns, and production line feedback - with a full resolution workflow and audit trail built in.

How FeedSolve helps

FeedSolve is a supplier feedback and complaint resolution platform built for manufacturing SMBs. Suppliers scan a QR code on a delivery note, while operators can submit a shop floor complaint or production line feedback from a shared QR code without logging in. Each submitter receives a tracking code. Your quality team manages every complaint through a Kanban dashboard - assign, resolve, document, and reply - with resolution rate visible at all times.

Try FeedSolve Free See pricing

The problem

Why supplier complaints disappear in most manufacturing businesses

⚠️

Suppliers report defects and operators raise shop floor complaint notes via WhatsApp - messages get buried and nobody owns the follow-up

⚠️

No audit trail means the same quality issue recurs because root causes are never documented

⚠️

Suppliers stop reporting after experiencing zero follow-up - you lose the early warning system

⚠️

When an audit asks for complaint records, you have nothing to show except a WhatsApp history

⚠️

Quality managers spend hours chasing threads instead of resolving the actual defect or recurring production line feedback

How it works

From submission to resolution - automatically

Step 01

Collect

Print the QR code on delivery notes, post it at the goods-receiving bay, or place it on the shop floor. Suppliers and operators scan and submit defects, delays, shop floor complaint reports, or production line feedback in under 60 seconds.

Step 02

Track

Each supplier complaint gets a unique #FSV-XXXX tracking code. Suppliers check resolution status without calling anyone.

Step 03

Assign

Route to the quality officer, set priority (High / Medium / Low), and add internal CAPA notes. One owner. One deadline.

Step 04

Resolve

Log the root cause, send a public reply to the supplier, and mark resolved. Resolution rate updates automatically on your dashboard.

Key features

Built for manufacturing quality teams

QR Code on Delivery Notes

Print a branded QR code on every delivery note or supplier briefing sheet. Suppliers scan at goods-in - no portal, no login, no email chain.

Manufacturing-Specific Categories

Pre-set categories: Delivery Delay, Defective Material, Quantity Mismatch, Packaging Issue, Documentation Error, Safety Concern, Shop Floor Complaint, and Production Line Feedback. Fully customisable.

Audit Trail for ISO Compliance

Every submission timestamped with full history - assignee, status changes, CAPA notes, resolution. Exportable for ISO 9001 and IATF 16949 audits.

Internal CAPA Notes

Add root cause analysis, corrective actions, and contractor notes that are only visible to your quality team - never exposed to the supplier.

Supplier Tracking Codes

Suppliers receive a #FSV-XXXX code on submission. They check progress at any time without calling your quality hotline.

Multi-Language Submission Forms

Critical for manufacturers with international suppliers. Submission forms available in multiple languages - request yours and we'll add it.

Real example

A supplier reports a batch defect - here's what happens

Resolution timeline

Supplier scans QR on delivery note

Reports: 'Batch B-221 - visible surface defects on 30% of units.' Submits in 45 seconds. No account needed.

Tracking code #FSV-1089 generated

Supplier screenshots the code. Knows the complaint is logged and not lost in a WhatsApp thread.

Quality manager notified instantly

Sees the submission in the Kanban dashboard. Assigns to Quality Officer Sarah K. Priority: High.

Status changes to In Progress

Supplier checks their tracking code at end of day - sees 'In Progress - assigned to Quality Officer.' No follow-up call needed.

Root cause documented internally

Sarah logs CAPA: 'Supplier switched adhesive batch. Requiring re-inspection of all B-series until resolved.' Internal only.

Issue resolved - public reply sent

'Defective batch quarantined. Replacement dispatched. CAPA raised with your production team. Thank you for flagging this.'

Supplier confirms via tracking page

Sees 'Resolved' with full timeline. Resolution rate dashboard updates automatically.

Everything included out of the box

Zero-login submission for stakeholders

Unique #FSV-XXXX tracking code per issue

Kanban board - Received to Resolved

Team assignment with priority levels

Internal notes hidden from submitters

Public reply visible on tracking page

Resolution rate % on your dashboard

Multi-language submission forms

Branded QR codes with your logo

Email notifications on new submissions

Anonymous mode per board

Free to start - no credit card

FAQ

Common questions

Do my suppliers need to create an account to submit feedback?

No. Suppliers submit via a shared link or QR code on your delivery notes - no login, no account, no app installation required. They receive a unique #FSV-XXXX tracking code on submission and can check resolution progress at any time from any browser.

Can I keep CAPA notes and internal actions private from suppliers?

Yes. Internal notes - root cause findings, corrective actions, assignee comments, contractor details - are visible only to your team dashboard. Suppliers see only the public reply you deliberately send them.

Is this different from a Quality Management System (QMS)?

Yes. Enterprise QMS tools (AssurX, TrackWise) are built for regulated industries with complex compliance infrastructure. FeedSolve is built for manufacturing SMBs that need structured complaint intake, Kanban resolution, and a resolution rate metric - in under 2 minutes, without an implementation consultant.

Can I run separate boards for different supplier types?

Yes. Create one board for raw material suppliers, one for logistics partners, one for contract manufacturers. Each board has its own QR code, category set, and routing rules. All submissions appear in a single dashboard filtered by board.

Does FeedSolve provide an audit trail for ISO certification purposes?

Every submission is timestamped and stored with its complete history - status changes, internal notes, assignee, and public replies. This is exportable as a CSV for ISO 9001, IATF 16949, and customer audit requirements.