Suppliers report defects and operators raise shop floor complaint notes via WhatsApp - messages get buried and nobody owns the follow-up
No audit trail means the same quality issue recurs because root causes are never documented
Suppliers stop reporting after experiencing zero follow-up - you lose the early warning system
When an audit asks for complaint records, you have nothing to show except a WhatsApp history
Quality managers spend hours chasing threads instead of resolving the actual defect or recurring production line feedback
Print the QR code on delivery notes, post it at the goods-receiving bay, or place it on the shop floor. Suppliers and operators scan and submit defects, delays, shop floor complaint reports, or production line feedback in under 60 seconds.
Each supplier complaint gets a unique #FSV-XXXX tracking code. Suppliers check resolution status without calling anyone.
Route to the quality officer, set priority (High / Medium / Low), and add internal CAPA notes. One owner. One deadline.
Log the root cause, send a public reply to the supplier, and mark resolved. Resolution rate updates automatically on your dashboard.
Print a branded QR code on every delivery note or supplier briefing sheet. Suppliers scan at goods-in - no portal, no login, no email chain.
Pre-set categories: Delivery Delay, Defective Material, Quantity Mismatch, Packaging Issue, Documentation Error, Safety Concern, Shop Floor Complaint, and Production Line Feedback. Fully customisable.
Every submission timestamped with full history - assignee, status changes, CAPA notes, resolution. Exportable for ISO 9001 and IATF 16949 audits.
Add root cause analysis, corrective actions, and contractor notes that are only visible to your quality team - never exposed to the supplier.
Suppliers receive a #FSV-XXXX code on submission. They check progress at any time without calling your quality hotline.
Critical for manufacturers with international suppliers. Submission forms available in multiple languages - request yours and we'll add it.
When a supplier delivers the wrong quantity, the wrong grade or a damaged batch, the issue is only half the problem. The other half is keeping a record that a named person owned it, that the supplier was told, and that someone confirmed it was closed. That record is what most teams mean by supplier compliance: not a certificate, but evidence that non-conformances were raised and followed up.
FeedSolve supports that part of supplier compliance management. Anyone can log a supplier issue by scanning a QR code or opening a link, with no login. Each issue gets a tracking code, an assigned owner, a priority and a status, and every change is timestamped in an audit trail. Corrective issues stay visible on the board until they are marked resolved, and the supplier can check progress with the tracking code.
It is not an audit, certification or document control system, and it does not replace a full quality management suite. If you are comparing supplier compliance software or supplier quality management tools, treat FeedSolve as the intake-to-resolution layer for supplier issues: simple enough for a small quality team to run without a rollout project.
Replace the WhatsApp thread with a structured quality workflow. Free 7-day trial.
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