Under UK GDPR and the Data Protection Act 2018, any complaint form that collects personal data must do so lawfully, fairly, and transparently. FeedSolve's design reflects these requirements across every touchpoint.
Contact fields are genuinely optional — not hidden-required. Submitters who choose anonymous mode provide zero personal data. FeedSolve collects only what the submitter voluntarily provides.
Complaint submissions are processed on the basis of legitimate interests (resolving the complaint) or consent. The submission form makes the purpose clear before any data is entered.
FeedSolve does not sell or share submitter data with advertising networks or third-party data brokers. Submission data is used solely for complaint resolution within your organisation.
Growth and Pro plans include configurable data retention settings — allowing your team to define how long submission data is stored, in line with your UK GDPR retention policy.
The ICO expects complaint channels to be easy to access without unnecessary barriers. FeedSolve's zero-login model meets this expectation — no account creation required.
Every submission is timestamped with its full resolution history. This provides documented evidence of complaint handling — relevant for ICO investigations or Trading Standards queries.
Important note for FCA-regulated UK firms: FeedSolve is general-purpose complaint management software for UK SMBs. It is not an FCA-compliant complaints management system for financial services firms regulated under DISP (Dispute Resolution: Complaints). If you operate a regulated financial services business, you will need a system that meets FCA DISP reporting requirements in addition to FeedSolve's general complaint resolution workflow.
UK customers, suppliers, or tenants scan your QR code or click your link. They submit a complaint in under 60 seconds — no login, no account, no app.
Every submission gets a unique #FSV-XXXX tracking code. UK submitters check progress on any browser — no follow-up call to your team needed.
Your team sees the complaint in the Kanban dashboard. Assign to the right person, set priority, add internal notes. One owner. One deadline.
Fix the issue, send a public reply, and mark resolved. The submitter sees 'Resolved' on their tracking page. Your resolution rate updates automatically.
Place a branded QR code on every table. UK diners submit complaints about food, service, or cleanliness before leaving — giving your team a chance to resolve the issue before a TripAdvisor or Google review is posted.
Restaurant feedback for UK F&B →Replace WhatsApp supplier complaint threads with a structured QR board. Every supplier defect report gets a tracking code, a CAPA note, and a documented resolution — fully audit-ready for ISO 9001 and IATF 16949.
Supplier feedback for UK manufacturers →Give tenants a QR code in the lobby or welcome pack. Maintenance requests and complaints are tracked to resolution — with a full audit trail for tenancy dispute resolution under the Housing Act.
Tenant feedback for UK landlords →Drivers and recipients report delivery issues by scanning a QR code on the consignment note. Every complaint is assigned, tracked, and resolved — with documentation for UK Road Haulage Association (RHA) compliance.
Delivery feedback for UK logistics →Collect in-store and post-purchase complaints via QR codes at point of sale. Track every issue to resolution with a documented response — meeting the Consumer Rights Act 2015 expectation of accessible complaint handling.
Retail complaint tracking →Provide patients with a zero-login complaint channel in your waiting room. Every submission is anonymous-capable, tracked, and resolved with a full history — aligned with CQC complaints handling requirements for independent healthcare providers.
Patient feedback for UK clinics →Freshdesk is the most-searched complaint management tool in the UK. Here's how the two compare for SMB complaint resolution.
Freshdesk is excellent for IT help desks and agent-heavy support teams. FeedSolve is purpose-built for external stakeholder complaints — no per-agent cost, no login barrier for your customers.
Board-based pricing — not per agent. No hidden fees. All prices shown in approximate GBP.
GBP prices are approximate conversions (1 USD ≈ 0.79 GBP). Billed in USD. No per-agent fees. Cancel anytime.
Set up your first UK complaint board in under 2 minutes. Free to start — no credit card required.