Canny's model assumes the submitter logs in - reasonable for SaaS users, fatal for everyone else. A supplier flagging a delivery problem or a diner reporting a cold meal will not create an account. FeedSolve is zero-login by design: scan, type, submit, get a tracking code.
Canny charges by tracked users, so the more feedback you gather, the more you pay. FeedSolve charges flat by tier - 50 submissions or 5,000, same bill.
Canny serves one audience: your product's users. FeedSolve gives each stakeholder type its own board - customer complaints, supplier issues, staff suggestions - each with its own QR code and resolution workflow.
SaaS companies that specifically want public roadmap + feature voting from logged-in users. Prioritizing a product backlog by user demand is a genuinely different job, and Canny does it well.
FeedSolve is the strongest choice when resolution is the goal, but depending on your exact job these tools may also fit.
QR-first intake, tracking codes, and a resolution workflow. Free to start - no sales call.