Australian Consumer Law (ACL) and the Privacy Act 1988 (Cth) set expectations for how businesses handle customer complaints and personal data. FeedSolve is designed to meet these expectations without requiring a compliance team to implement.
ACL expects complaint processes to be accessible without unnecessary barriers. FeedSolve's zero-login QR code submission means any Australian customer can submit a complaint from their phone in under 60 seconds — no account, no app, no password.
Under the Privacy Act 1988, individuals have a right to interact anonymously where reasonably practicable. FeedSolve's anonymous mode lets submitters report concerns without providing personal information — they still receive a tracking code.
ACCC enforcement actions often examine whether businesses have documented complaint processes. FeedSolve's timestamped audit trail — including assignment history, internal notes, and resolution confirmation — provides this documentation automatically.
Australian Privacy Principles (APPs) require that personal data collected is limited to what's necessary. FeedSolve collects only what submitters voluntarily provide — contact fields are optional, not hidden-required.
Run separate complaint boards for different Australian states, territories, or locations. Each board has its own QR code and settings. All submissions appear in one dashboard — ideal for businesses operating across NSW, VIC, QLD, WA, and SA.
FeedSolve is general SMB complaint management software. It is not a TGA-compliant adverse event reporting system or an AFCA-registered financial services complaints system. For regulated industry complaints, check your specific industry requirements.
QR codes on tables give Australian diners a direct feedback channel — before they post to Google or TripAdvisor. Your floor team resolves the issue during service. Resolution rate tracks operational performance.
Restaurant feedback Australia →Give suppliers a QR code on delivery dockets to report quality issues. Every defect is tracked with a unique code, assigned to your quality team, and resolved with a documented CAPA note — audit-ready for AS/NZS ISO 9001.
Supplier feedback AU manufacturing →Tenants submit maintenance requests via QR code in the lobby or welcome letter. Every request is tracked to resolution — with full documentation for VCAT, QCAT, or NCAT tenancy disputes under Residential Tenancies Acts.
Tenant feedback AU property →Recipients and drivers report delivery issues by scanning a code on the consignment note. Every complaint is tracked, assigned to the right operations team, and resolved with a documented response.
Delivery complaint tracking AU →Collect in-store and distributor complaints via QR codes at point of sale or on delivery notes. Track every issue to resolution — meeting ACL consumer rights expectations under the Australian Consumer Law.
Retail complaint management →Private clinics and allied health practices use FeedSolve to collect patient feedback without an account. Anonymous mode supports Privacy Act requirements. Resolution rate tracks complaint handling performance.
Patient feedback for AU clinics →Freshdesk is the most-compared complaint tool in Australia. Here's the difference that matters for SMBs.
Freshdesk is built for IT helpdesks and agent-heavy support teams. FeedSolve is purpose-built for external stakeholder complaints — no per-agent cost, no login barrier for your Australian customers.
Set up in under 2 minutes. Free to start. No credit card required.