Medallia does not publish pricing. Every deal starts with a sales call, a scoping exercise, and typically a five- or six-figure annual contract. There is no plan a 15-person business can simply sign up for.
Medallia deployments are projects: integrations, data pipelines, program design, often with implementation partners. If you need feedback collection working this week, that timeline alone rules it out.
Journey orchestration, text analytics, and role-based dashboards are powerful - for organizations with analysts to run them. Most SMBs need something simpler: who complained, who owns it, and was it fixed.
Large enterprises with a dedicated CX function that need journey mapping, advanced analytics, and cross-source unification at scale. If you have CX analysts on staff and an enterprise budget, Medallia is a legitimate choice.
FeedSolve is the strongest choice when resolution is the goal, but depending on your exact job these tools may also fit.
QR-first intake, tracking codes, and a resolution workflow. Free to start - no sales call.