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🇦🇺 Customer Feedback Software · Australia

Customer Feedback Software for Australian Business

Collect customer feedback with a QR code or link - no login, any language - then assign, track, and resolve every piece from one dashboard. Built for Australian SMBs, priced in AUD.

How FeedSolve helps

FeedSolve is a customer feedback platform for Australian businesses. Customers in your café, store, clinic, or service van scan a branded QR code or open a link and give feedback in seconds - no account, no app, in any language. Each submission gets a unique tracking code, then your team assigns it, moves it through a Kanban workflow, and resolves it with a public reply. A live resolution rate shows how much feedback you actually act on - and catching issues privately keeps one-star Google reviews from being written. Free to start, with paid plans from about A$29/month and no per-agent fees.

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The problem

Why customer feedback slips through the cracks in Australian SMBs

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Unhappy customers skip the conversation and go straight to a one-star Google review

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Feedback arrives across email, social, and verbal comments with no single owner

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Long surveys and sign-up walls mean most Australian customers never respond

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There's no follow-up, so customers never see their feedback lead to change

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Nobody measures how many issues actually get resolved - so the same problems repeat

How it works

From submission to resolution - automatically

Step 01

Collect

Print a branded QR code for the counter, table, receipt, or service van, or share a link by SMS and email. Australian customers scan, type, and submit in seconds - no account, no app, in any language.

Step 02

Track

Every submission gets a unique #FSV-XXXX tracking code, so customers can see what you did with their feedback without logging in.

Step 03

Assign

Route each piece of feedback to an owner with a priority and internal notes the customer never sees. One owner, one next step.

Step 04

Resolve

Act on it, send a public reply, and close the loop. Your resolution rate updates automatically - documented for Australian Consumer Law complaint handling.

Key features

A customer feedback platform built for Australian operations

No-login QR & link intake

Customers give feedback by scanning a branded QR code or opening a link - no account, no app. You hear from people who'd never fill out a survey.

Catch issues before Google reviews

Give customers a private channel at the point of service. Resolve the problem before it becomes a public one-star review.

Beyond surveys

Collecting responses is step one. FeedSolve assigns, tracks, and resolves each submission so feedback becomes action, not a dead spreadsheet.

Tracking code per submission

Each piece of feedback gets a unique code so customers can follow progress - building trust without an account.

Resolution rate dashboard

See how much feedback you receive and how much you act on. A documented, timestamped trail supports ACL complaint handling.

Multi-language forms

Let customers give feedback in their own language while you manage everything in English - ideal for Australia's diverse customer base.

Real example

A café guest flags a problem - here's what happens

Resolution timeline

Guest scans the QR code on the table

Submits: 'Great coffee, but we waited 20 minutes and almost left.' Takes 30 seconds. No account, no app.

Tracking code #FSV-1320 generated

They can check later to see whether anything came of it - instead of venting on Google.

Manager is notified and assigns it

Routes it to the floor supervisor to trial a second barista at the lunch peak. Priority Medium.

Status moves to In Progress

The guest sees their feedback is being acted on - not ignored.

Resolved with a public reply

'Thanks - we've added a second barista at lunch. Coffee's on us next visit.' Resolution rate updates automatically.

FAQ

Common questions

Is there customer feedback software made for Australian businesses?

Yes. FeedSolve is a customer feedback platform that works for Australian SMBs across hospitality, retail, trades, allied health, and tourism. Customers scan a branded QR code or open a link to give feedback in seconds - no login, no app, and in any language, which matters for Australia's multicultural customer base. Your team then assigns, tracks, and resolves every submission from one dashboard, with prices shown in AUD.

How much does customer feedback software cost in Australia?

FeedSolve is free to start with no credit card required. Paid plans begin at roughly A$29/month (billed in USD at approximately $19) for the Starter plan, and pricing is based on feedback boards rather than per-agent seats - so you can invite your whole team without a per-user penalty. Most Australian small businesses run comfortably on the Free or Starter plan.

How is this different from a survey tool like Typeform or SurveyMonkey?

Survey tools collect responses into a spreadsheet and stop there. FeedSolve adds the resolution layer: every submission gets a unique tracking code, is routed to an owner, moves through a Kanban workflow, and is closed with a public reply. A live resolution rate shows how much feedback you actually act on. It's a feedback management system, not just a form builder.

Can it help reduce negative Google reviews?

Yes. A QR code at the counter, on the table, or on a receipt gives Australian customers a private channel to raise an issue before they post it publicly. Your team is notified instantly and can resolve it - so a one-star Google review becomes a quietly fixed problem and a returning customer.

Do customers need an account or an app to leave feedback?

No. Customers submit by scanning a QR code or opening a link in any phone browser - no account, no download. Each submission issues a unique #FSV-XXXX tracking code so they can follow what you do with their feedback, even anonymously.

Does FeedSolve support Australian Consumer Law complaint handling?

FeedSolve gives you a documented, timestamped record of every customer complaint and its resolution, which supports the good-practice complaint handling expected under the Australian Consumer Law (ACL). It is general-purpose feedback and complaint software, not legal advice - but the audit trail makes it far easier to show you responded to consumer guarantee issues consistently.

Can customers give feedback in languages other than English?

Yes. Multi-language submission forms let customers give feedback in their own language while your team manages everything in English - useful across Australia's diverse and multilingual customer base.