FeedSolve helps US small businesses replace scattered emails, spreadsheets, and form responses with one workflow for collecting, assigning, tracking, and resolving complaints.
US SMBs may not share one federal complaint-management mandate, but documented intake and resolution helps teams respond consistently. FeedSolve keeps every complaint tied to an owner, status, tracking code, and resolution trail.
Google Forms and Typeform collect submissions; FeedSolve adds the workflow after submit. Teams can assign issues, add internal notes, update statuses, and let submitters follow progress without creating an account.
Start with a free 7-day trial, then upgrade from $19/month on the Starter plan. FeedSolve is priced by plan rather than per-agent seat, and every paid plan includes status tracking and assignment so your team can work each issue to a documented close.
Most small businesses already hear complaints. The gap is what happens next. FeedSolve gives each complaint the same four steps, whoever receives it.
Print a branded QR code for a table, counter, delivery note or notice board, or send the link by email or text. No app and no login, and forms work in multiple languages.
The person who reports an issue receives a unique code and can check progress on a public tracking page. They can submit anonymously if they prefer.
Your team assigns each complaint, adds internal notes, attaches photos or files, and moves it from submitted to in progress to resolved on a Kanban board.
Reply to the submitter, mark the issue resolved, and track resolution rate, the share of complaints that were actually fixed, instead of only counting how many came in.
The same workflow fits very different businesses. These are illustrative examples of how teams in the most common US small-business settings use it.
Put a QR code on every table or receipt so guests can report a slow order, a wrong dish or a cleanliness problem before they leave a public review.
Example: a guest scans the table code, reports a cold entree, and the shift manager sees it on the board and follows up before the next shift.
QR feedback for restaurantsReplace WhatsApp threads and shop-floor notes with one record of supplier defects, late deliveries and sample reviews.
Example: receiving flags a damaged batch, the purchasing lead is assigned, and the supplier can check the tracking code without a login.
Supplier fault trackingGive each store its own board and QR code so returns, pricing errors and service problems reach the right manager.
Example: a shopper scans the code at the register about a pricing mismatch, and the store manager resolves it and replies the same week.
Retail feedback system guideCapture damaged-goods, missed-window and driver complaints from customers and consignees, and route each one to dispatch or the account owner.
Example: a consignee reports a late delivery from the link on the delivery note, and dispatch updates the status until it is closed.
Delivery feedback for logisticsEvery plan is billed in US dollars and starts with a 7-day free trial. Plans are priced by boards, monthly submissions and team size, not per agent seat, so you can see the limits that matter before you choose.
| Plan | Price (USD) | Boards | Submissions | Team | What it adds |
|---|---|---|---|---|---|
| Starter | $19 / month | 3 | 1,500 / month | 3 members | Status tracking, assignment, public replies, internal notes, email notifications, file attachments |
| Growth | $49 / month | 10 | 5,000 / month | 10 members | Custom branding, location-based QR codes, escalation rules, advanced analytics and CSV export |
| Business | $79 / month | 20 | 15,000 / month | Unlimited | Custom roles and permissions, audit logs, priority support |
Growth includes everything in Starter, and Business includes everything in Growth. The 7-day trial gives full access to 2 boards for 1 team member. See the full pricing section on the homepage for annual billing.
Documented resolution means each complaint leaves a record: who reported it, when, who owned it, what changed and how it ended. That record helps a team respond consistently, answer a customer who asks what happened, and spot the same problem coming back.
It is not a legal guarantee. FeedSolve is general-purpose complaint management software, and requirements differ by industry and state. Use it to build a consistent process, and check any specific obligations that apply to your business with your own adviser.
Small teams usually start with a form, a spreadsheet or a shared inbox. It works until the volume grows or a second location opens. Then complaints sit without an owner, two people answer the same customer, and nobody can say how many issues were actually fixed last month.
A dedicated complaint tracking system fixes those specific gaps: one intake point, a named owner for every item, a visible status, and a resolution rate you can review. It is also easier to hand over when a manager leaves, because the history lives in the system rather than in someone's inbox.
Many US small businesses operate more than one site. Create a board per location, team or stakeholder type, each with its own QR code, and review them from one dashboard. Growth adds location-based QR codes and escalation rules, so an unresolved issue reaches a senior owner instead of aging quietly.
Compare the options, see how the process works in your industry, or read how other markets use the same workflow.