ProductPricingDemoContactBlog
PlatformComplaint ManagementDigital Suggestion BoxCustomer FeedbackQR Code FeedbackFeedback Tracking Code
By industryRestaurantsManufacturingLogisticsReal EstateHealthcare
Head to headAll comparisonsvs Google Formsvs Typeformvs Zonka Feedbackvs Jotform
AlternativesAlternatives hubSuggestion Ox alternativeZendesk alternativeMedallia alternative
LoginTry Now It's Free
HomeSolutionsHospital Complaint Management Software
Healthcare · Patient complaints

Hospital and Clinic Complaint Management Software

FeedSolve is hospital and clinic complaint management software. Patients submit complaints by QR code or link with no login, and your team tracks every one to resolution.

Give patients a simple way to raise hospital complaints and clinic complaints - then assign, reply to and resolve each one from a single dashboard.

How FeedSolve helps

FeedSolve is complaint management software for hospitals and clinics. Patients and visitors scan a QR code in reception, a ward or a waiting room, or open a link, and submit a complaint or patient feedback with no login and no app. Each submission gets a tracking code, then your team assigns it, moves it through a Kanban workflow and replies publicly. Submissions can be anonymous, and contact details are optional. Free 7-day trial.

Try FeedSolve Free See pricing
0
Logins needed to submit a complaint
100%
Of complaints tracked with a unique code
2 min
To set up your first complaint board
The problem

Why hospital complaints get lost

⚠️

Complaints reach reception, the ward, email and paper forms, with no single owner

⚠️

Patients who had a bad experience rarely raise it face to face, so it surfaces later as a public review

⚠️

Without a tracking code, patients cannot tell whether anyone read their complaint

⚠️

Nobody can say how many clinic complaints were actually resolved, or where they stall

⚠️

A comment box on the wall is never emptied on a schedule and never answered

How it works

From submission to resolution - automatically

Step 01

Collect

Place a QR code in reception, a waiting room or a ward, or share a link in appointment messages. Patients submit a complaint or feedback in under a minute, with no account and no app.

Step 02

Track

Every submission gets a unique #FSV-XXXX tracking code, so a patient can check progress without calling the front desk.

Step 03

Assign

Route each complaint to a department lead or practice manager, set a priority and add internal notes the patient never sees.

Step 04

Resolve

Move it to Resolved and send a public reply. Your resolution rate updates automatically on the dashboard.

Key features

Built for hospital and clinic complaint handling

QR code in reception or on the ward

A branded QR code and shareable link put the complaint form where patients are, with nothing to download.

Anonymous, no-login submission

Patients can raise a sensitive concern without giving a name. Contact details are optional, and anonymous submissions still get a tracking code.

Tracking code for every complaint

Patients follow progress with their code instead of phoning reception to ask what happened.

Assignment and resolution workflow

Every complaint has an owner, a priority and a status on a Kanban board, with a timestamped history of each change.

A board per department or clinic

Keep separate boards for a ward, a department or each clinic location, each with its own QR code, and manage them from one dashboard.

Multi-language submission forms

Let patients submit in their own language while your team manages everything in yours.

Real example

A patient raises a waiting-time complaint - here's what happens

Resolution timeline
Patient scans the QR code in the waiting room
Submits: 'Waited well past my appointment time and nobody updated us.' Takes under a minute, no account needed.
Tracking code #FSV-2210 generated
They note the code and know the complaint is logged, whether or not they gave a name.
Practice manager is notified
Sees it on the dashboard, assigns it to the front-desk lead and sets the priority.
Status moves to In Progress
The patient checks the code and sees it is being handled, so there is no need to call.
Resolved with a public reply
'We have changed how delays are communicated at reception. Thank you for telling us.' The resolution rate updates.
Patient feedback and complaints

Patient complaint software and patient feedback, in context

Most hospitals and clinics already receive complaints. The gap is what happens next: who owns each one, whether the patient hears back, and whether anyone can see how many were resolved. Patient complaint software closes that gap by giving every complaint an owner, a status and a reply.

For a practical walkthrough of setting this up in a clinic, read our guide to a patient feedback system for clinics. Running a pharmacy or diagnostic centre? See patient feedback for pharmacies. For the wider system, see complaint management software.

FeedSolve is an operational complaint and feedback tool. It is not a clinical records system, and it does not replace the incident reporting your organisation already uses for serious clinical events.

Everything included out of the box

Zero-login submission for stakeholders
Unique #FSV-XXXX tracking code per issue
Kanban board - Received to Resolved
Team assignment with priority levels
Internal notes hidden from submitters
Public reply visible on tracking page
Resolution rate % on your dashboard
Multi-language submission forms
Branded QR codes with your logo
Email notifications on new submissions
Anonymous mode per board
Free 7-day trial with full access
FAQ

Common questions

What is hospital complaint management software?
Hospital complaint management software gives a hospital or clinic one place to receive complaints, assign each one to an owner, track its status and reply to the patient. It replaces complaints scattered across reception notes, emails and paper forms, so you can see which hospital complaints are still open.
No. Patients scan a QR code or open a link and submit from any phone browser, with no login and no app. Each submission gets a tracking code, so the patient can check progress later without creating an account.
Yes. Anonymous, no-login submission is supported, and contact details are optional. An anonymous submission still gets a tracking code, so the clinic can reply publicly and the patient can see what happened without giving a name.
No. FeedSolve is an operational complaint and feedback tool. It records what the person chooses to submit, such as a category, a description and optional contact details. It is not an electronic health record, and it does not replace the incident reporting your organisation already uses for serious clinical events.
Yes. Each board has its own QR code and link, so a hospital can keep one board per ward, department or site, and a group of clinics can keep one per location. Submissions from every board appear in one dashboard.
Yes. The same QR code or link collects complaints, suggestions and general patient feedback. Your team assigns each item to an owner, replies, and marks it resolved, so patient feedback leads to action instead of sitting in a comment box.

Every patient complaint tracked and answered.

Create a complaint board, generate a QR code and start resolving in minutes. Free 7-day trial.

Try FeedSolve Free View pricing
No credit card required · Setup in under 2 minutes

More use cases

Patient feedback system for clinics
Collect and resolve without the complexity
Pharmacy patient feedback
Feedback from the counter
Complaint management software
The full system overview
QR code feedback
Scan, submit, resolve
Real Estate
Tenant complaint management