What lawful basis does FeedSolve use for processing complaint submission data under GDPR?

Complaint submission data is processed under legitimate interests (Article 6(1)(f) GDPR) — the legitimate interest being the resolution of the submitted complaint. Where the submitter provides contact information voluntarily for follow-up, this may additionally rely on consent. FeedSolve's anonymous mode means many submissions involve no personal data at all, removing the need to establish a lawful basis.

How does FeedSolve help EU businesses comply with consumer complaint requirements?

EU Directive 2013/11/EU on consumer ADR and the Consumer Rights Directive require accessible complaint handling. FeedSolve's zero-login QR code submission removes every barrier to complaint submission — no account, no app, no password. The full audit trail provides documented evidence of complaint receipt and resolution consistent with EU consumer protection expectations.

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🇪🇺 GDPR-Aligned Feedback Management

GDPR-Compliant Feedback Management Software

Collect and resolve customer complaints in a way that respects GDPR's data minimisation principles. Anonymous mode, optional contact fields, configurable retention, and a full audit trail — without enterprise complexity.

GDPR-aligned by design

FeedSolve is feedback management and complaint tracking software designed with GDPR data minimisation principles (Article 5(1)(c)) in mind. Contact fields are genuinely optional. Anonymous mode collects zero personal data. Processing is based on legitimate interests — the resolution of the complaint. Configurable retention settings support your data retention policy. Submission data is never shared with advertising networks or third-party data brokers.

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GDPR alignment — article by article

How FeedSolve maps to GDPR requirements

Art. 5(1)(c)

Data Minimisation

Contact fields on FeedSolve submission forms are optional by design — not hidden-required. Submitters who choose anonymous mode provide zero personal data. FeedSolve collects only what the submitter voluntarily provides.

Art. 6(1)(f)

Lawful Basis — Legitimate Interests

Complaint submission data is processed under legitimate interests — the resolution of the submitted complaint. Where contact information is provided voluntarily for follow-up, consent may additionally apply.

Art. 13/14

Transparency

FeedSolve's submission form makes clear what data is collected and for what purpose. No hidden fields, no background data collection beyond what is submitted. Privacy policy links are configurable per board.

Art. 5(1)(e)

Storage Limitation

Growth and Pro plans include configurable data retention settings. Define how long submission data is stored in line with your GDPR retention policy — and delete submissions on request in compliance with Art. 17 right to erasure.

Art. 32

Security of Processing

FeedSolve uses HTTPS across all endpoints, with security headers including HSTS, X-Content-Type-Options, and X-Frame-Options. Data is not transmitted to third-party advertising networks.

Art. 77

EU Consumer Complaint Rights

GDPR Article 77 gives EU data subjects the right to lodge complaints with a supervisory authority. FeedSolve's zero-friction complaint channel — QR code or web link, no login — meets the accessibility standard that consumer rights regulators expect.

Legal disclaimer:This page describes FeedSolve's design characteristics in relation to GDPR principles. It does not constitute legal advice. EU and UK businesses should conduct their own data protection impact assessment (DPIA) and consult a qualified data protection officer (DPO) or legal adviser for compliance confirmation specific to their processing activities.

EU industry use cases

How EU businesses use FeedSolve

EU Manufacturing & Industry

Track supplier quality complaints with a documented CAPA workflow — consistent with ISO 9001 and EU product liability directive (85/374/EEC) requirements. Anonymous mode protects whistleblower suppliers reporting safety concerns.

EU Retail & E-commerce

Consumer Rights Directive (2011/83/EU) requires accessible complaint handling. FeedSolve's zero-login QR code meets this. The audit trail provides documented evidence of complaint handling for EU consumer protection enforcement.

EU Hospitality & Tourism

EU Package Travel Directive (2015/2302) requires tour operators to have complaint handling procedures. FeedSolve provides the structured intake and documented resolution trail that meets this regulatory expectation.

German (DSGVO) Businesses

German DSGVO is the German implementation of GDPR. FeedSolve's data minimisation design, anonymous mode, and configurable retention settings apply equally under DSGVO as under EU GDPR.

French (RGPD) Businesses

CNIL (France's DPA) guidelines on complaint handling align with FeedSolve's approach — data minimisation, clear purpose, and optional contact fields. Multi-language forms include French.

Dutch & Benelux Businesses

The Dutch Autoriteit Persoonsgegevens (AP) expects data minimisation and transparent purpose. FeedSolve's design principles — optional fields, anonymous mode, no third-party advertising data — align with AP guidance.

GDPR-specific questions

GDPR feedback management — FAQ

Is FeedSolve GDPR compliant feedback management software?

FeedSolve is designed with GDPR data minimisation principles (Article 5(1)(c)) in mind. Contact fields on submission forms are genuinely optional. Anonymous mode allows submitters to provide no personal data at all. FeedSolve does not share submission data with advertising networks. Configurable retention settings are available on Growth and Pro plans to support your data retention policy.

What lawful basis does FeedSolve use for processing complaint data under GDPR?

Complaint submission data is processed under legitimate interests (Article 6(1)(f) GDPR) — the legitimate interest being resolution of the submitted complaint. Where submitters provide contact information voluntarily for follow-up, consent may additionally apply. FeedSolve's anonymous mode means many submissions involve no personal data at all — removing the need to establish a lawful basis for that data.

How does FeedSolve help EU businesses meet consumer complaint requirements?

EU Directive 2013/11/EU on consumer ADR and the Consumer Rights Directive (2011/83/EU) require accessible, transparent complaint handling. FeedSolve's zero-login QR submission removes every barrier — no account, no app, no password. The full audit trail provides documented evidence of complaint receipt and resolution consistent with EU consumer protection regulatory expectations.

Can EU customers exercise their right of erasure (Art. 17) on FeedSolve submissions?

Yes. On Growth and Pro plans, submission data can be manually deleted from the dashboard to fulfill Art. 17 erasure requests. If a submitter chooses anonymous mode, their submission contains no personal data, making erasure requests inapplicable. On all plans, FeedSolve does not retain payment card data or special category personal data.

Is FeedSolve suitable for German (DSGVO), French (RGPD), or Dutch businesses?

Yes. FeedSolve's GDPR-aligned design applies across all EU member states — Germany (DSGVO), France (RGPD), Netherlands, Italy, Spain, and others share the same GDPR framework. The anonymous mode, optional contact fields, and configurable retention settings apply equally across all EU jurisdictions. Multi-language submission forms are available for non-English speaking EU markets.