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The FeedSolve Blog

Insights on feedback,
operations, and growth

Practical guides, case studies, and ideas for teams who take customer feedback seriously.

Featured

Feedback Resolution Rate Formula + 80% Benchmark

Feedback resolution rate measures how many complaints your team actually resolves. Learn why it matters more than NPS for SMBs - and how to improve it fast.

M
Maduranga, founder of FeedSolve
Nov 3, 2025 · 5 min read
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80%
Healthy resolution rate
95%
Companies collect feedback
5%
Track resolution
The resolution gap
Feedback submitted
No tracking or ownership
Issue never resolved
Article

QR Code Survey vs QR Code Feedback: Which to Use

A QR code survey scores satisfaction; QR code feedback with a resolution workflow fixes the problem. See when each is the right tool, and when to use both.

M
Maduranga, founder of FeedSolve · Oct 7, 2026 · 4 min
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